220-1102 · Question #627
A user's Windows computer seems to work well at the beginning of the day. However, its performance degrades throughout the day, and the system freezes when several applications are open. Which of…
The correct answer is C. Increase the RAM. E. Uninstall unnecessary software. To resolve a Windows computer's performance degradation and freezing when multiple applications are open, a technician should increase the RAM and uninstall unnecessary software.
Question
A user's Windows computer seems to work well at the beginning of the day. However, its performance degrades throughout the day, and the system freezes when several applications are open. Which of the following should a technician do to resolve the issue? (Choose two.)
Options
- AInstall the latest GPU drivers.
- BReinstall the OS.
- CIncrease the RAM.
- DIncrease the hard drive space.
- EUninstall unnecessary software.
- FDisable scheduled tasks.
How the community answered
(25 responses)- A4% (1)
- B8% (2)
- C76% (19)
- D12% (3)
Why each option
To resolve a Windows computer's performance degradation and freezing when multiple applications are open, a technician should increase the RAM and uninstall unnecessary software.
Installing the latest GPU drivers primarily affects graphics performance and is unlikely to resolve general system performance degradation and freezing when multiple applications are open, unless those applications are heavily graphics-intensive.
Reinstalling the OS is a drastic and time-consuming measure that should be considered a last resort, as the issue can often be resolved through less intrusive means like hardware upgrades or software optimization.
Increasing the RAM (Random Access Memory) directly addresses performance degradation and freezing issues by providing more memory for active applications, reducing the system's reliance on slower virtual memory (disk swapping) and allowing more applications to run concurrently without slowdown.
Increasing the hard drive space resolves issues related to low disk storage but does not directly address performance degradation or freezing caused by insufficient RAM or too many active processes.
Uninstalling unnecessary software reduces the number of background processes, services, and startup items that consume CPU and RAM, thereby freeing up system resources and improving overall performance when multiple applications are in use.
Concept tested: Troubleshooting system performance
Source: https://support.microsoft.com/en-us/windows/tips-to-improve-pc-performance-in-windows-f1567f33-16a4-8457-36e4-efd5f3d45c36
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