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220-1102 · Question #622

A technician is troubleshooting a Windows 10 PC that has experienced a BSOD. The user recently installed optional Windows updates. Which of the following is best way to resolve the issue?

The correct answer is B. Roll back the device drivers. If a Windows 10 PC experiences a BSOD after recent optional Windows updates, the best way to resolve the issue is to roll back the device drivers.

Software Troubleshooting

Question

A technician is troubleshooting a Windows 10 PC that has experienced a BSOD. The user recently installed optional Windows updates. Which of the following is best way to resolve the issue?

Options

  • AEnable System Restore.
  • BRoll back the device drivers.
  • CReinstall the OS.
  • DUpdate the BIOS.

How the community answered

(46 responses)
  • A
    15% (7)
  • B
    76% (35)
  • C
    7% (3)
  • D
    2% (1)

Why each option

If a Windows 10 PC experiences a BSOD after recent optional Windows updates, the best way to resolve the issue is to roll back the device drivers.

AEnable System Restore.

Enabling System Restore is a preparatory step and not a direct resolution method for a BSOD that has already occurred; System Restore points must be created proactively.

BRoll back the device drivers.Correct

Rolling back device drivers is the best solution because optional Windows updates frequently include driver updates, and an incompatible or faulty driver can often cause a Blue Screen of Death (BSOD), so reverting to the previous stable driver version can resolve the instability.

CReinstall the OS.

Reinstalling the OS is a drastic measure and should be considered a last resort, as it is time-consuming and often unnecessary when a specific cause like a driver issue can be addressed.

DUpdate the BIOS.

Updating the BIOS (Basic Input/Output System) is a lower-level firmware update and is less likely to be directly related to a BSOD caused by recent Windows updates compared to device drivers.

Concept tested: Troubleshooting BSODs caused by updates

Source: https://support.microsoft.com/en-us/windows/how-to-fix-windows-stop-error-or-blue-screen-error-f81d898f-51d0-3f59-3d23-dfcce14e82b6

Topics

#BSOD#Windows troubleshooting#Driver rollback#Windows updates

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