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220-1102 · Question #596
220-1102 Question #596: Real Exam Question with Answer & Explanation
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Hardware and network troubleshooting
Question
A user's File Explorer keeps crashing. The technician is troubleshooting and tries the following: - Runs Windows Update - Runs CHKDSK and SFC /scannow - Clears File Explorer history Which of the following actions should the technician take next?
Options
- ARoll back the most recent set of Windows updates.
- BReimage the computer and ask the user to test.
- CTest the computer's memory.
- DRepartition the boot drive.
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Topics
#Troubleshooting methodology#Application crashes#Memory testing#Hardware diagnostics