CompTIA
220-1102 · Question #591
A user clicked on a link in an email and was redirected to a web page. Now, some commonly used websites are not accessible. A technician confirms that other users are not experiencing the same issue.
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Software Troubleshooting
Question
A user clicked on a link in an email and was redirected to a web page. Now, some commonly used websites are not accessible. A technician confirms that other users are not experiencing the same issue. Which of the following steps should the technician take next to properly identify the issue?
Options
- ACheck the hosts file.
- BReview the laptop's IP settings
- CEnable the Windows Firewall.
- DVerify if the wireless router is functioning.
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Topics
#Hosts file#Website accessibility#DNS resolution#Malware impact