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220-1102 · Question #449

A user is trying to use proprietary software, but it crashes intermittently. The user notices that the desktop is displaying a "low memory" warning message. Upon restarting the desktop, the issue pers

The correct answer is C. Reinstall and update the failing software.. Given 'low memory' warnings and intermittent crashes with specific software, the immediate next step is to troubleshoot the software itself, including reinstallation and updates, before assuming hardware failure.

Software Troubleshooting

Question

A user is trying to use proprietary software, but it crashes intermittently. The user notices that the desktop is displaying a "low memory" warning message. Upon restarting the desktop, the issue persists. Which of the following should a technician do next to troubleshoot the issue?

Options

  • AReimage the computer.
  • BReplace the system RAM.
  • CReinstall and update the failing software.
  • DDecrease the page file size.

How the community answered

(67 responses)
  • A
    13% (9)
  • B
    4% (3)
  • C
    75% (50)
  • D
    7% (5)

Why each option

Given 'low memory' warnings and intermittent crashes with specific software, the immediate next step is to troubleshoot the software itself, including reinstallation and updates, before assuming hardware failure.

AReimage the computer.

Reimaging the computer is a drastic step that should only be taken after simpler, less intrusive troubleshooting methods have failed, as it involves significant data loss and downtime.

BReplace the system RAM.

Replacing the system RAM should be considered if software troubleshooting fails, or if diagnostic tests specifically indicate a hardware RAM issue, but it's not the immediate next step for software-specific low memory warnings.

CReinstall and update the failing software.Correct

While a 'low memory' warning could suggest RAM issues, the problem occurring with proprietary software and persisting after a restart points to a potential software-related memory leak or incompatibility. Reinstalling and updating the specific software is a logical first step to rule out corruption or known bugs that could be causing the memory issues and intermittent crashes.

DDecrease the page file size.

Decreasing the page file size would likely exacerbate a 'low memory' issue by reducing the amount of virtual memory available to the system, making the problem worse rather than better.

Concept tested: Software troubleshooting methodology for memory errors

Topics

#Software troubleshooting#Application errors#Memory management#Troubleshooting steps

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