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220-1102 · Question #362
220-1102 Question #362: Real Exam Question with Answer & Explanation
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Software Troubleshooting
Question
A user reports a virus is on a PC. The user installs additional real-time protection antivirus software, and the PC begins performing extremely slow. Which of the following steps should the technician take to resolve the issue?
Options
- AUninstall one antivirus software program and install a different one.
- BLaunch Windows Update, and then download and install OS updates.
- CActivate real-time protection on both antivirus software programs.
- DEnable the quarantine feature on both antivirus software programs.
- ERemove the user-installed antivirus software program.
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Topics
#Antivirus software#Software conflict#System performance#Troubleshooting