A user reports a virus is on a PC. The user installs additional real-time protection antivirus software, and the PC begins performing extremely slow. Which of the following steps should the…

Question

Options

• AUninstall one antivirus software program and install a different one.
• BLaunch Windows Update, and then download and install OS updates.
• CActivate real-time protection on both antivirus software programs.
• DEnable the quarantine feature on both antivirus software programs.
• ERemove the user-installed antivirus software program.

• A
  14% (3)
• B
  5% (1)
• D
  9% (2)
• E
  73% (16)

Explanation

Having two antivirus programs running at the same time can conflict with each other and cause the PC to perform poorly. The best way to resolve the issue is to remove the user-installed antivirus software program. Here are the steps on how to remove an antivirus program: 1.Go to the Control Panel. 2.Click on "Programs and Features". 3.Find the antivirus program you want to remove and click on it. 4.Click on the "Uninstall" button. 5.Follow the on-screen instructions to uninstall the program. Once the user-installed antivirus program is removed, the PC should start performing better.

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