220-1102 Question #347: Real Exam Question with Answer & Explanation

Question

Every time a user tries to open the organization's proprietary application on an Android tablet, the application immediately closes. Other applications are operating normally. Which of the following troubleshooting actions would MOST likely resolve the issue? (Choose two.)

Options

• AUninstalling the application
• BGaining root access to the tablet
• CResetting he web browser cache
• DDeleting the application cache
• EClearing the application storage
• FDisabling mobile device management

Explanation

When an Android application repeatedly crashes upon opening, common troubleshooting steps include reinstalling the application or clearing its stored data.

Common mistakes.

• B. Gaining root access involves modifying the operating system and is not a standard troubleshooting step for a crashing application; it introduces security risks and is unrelated to app stability.
• C. Resetting the web browser cache is irrelevant as the issue is with a proprietary application, not web browsing functionality.
• D. Deleting the application cache only removes temporary files, which is a less comprehensive solution than clearing storage and may not resolve deeper corruption issues leading to crashes.
• F. Disabling mobile device management is a policy-level change and highly unlikely to fix a single application crashing; MDM typically enforces security policies, not app functionality.

Concept tested. Android application troubleshooting

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