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220-1102 · Question #347

Every time a user tries to open the organization's proprietary application on an Android tablet, the application immediately closes. Other applications are operating normally. Which of the following t

The correct answer is A. Uninstalling the application E. Clearing the application storage. When an Android application repeatedly crashes upon opening, common troubleshooting steps include reinstalling the application or clearing its stored data.

Software Troubleshooting

Question

Every time a user tries to open the organization's proprietary application on an Android tablet, the application immediately closes. Other applications are operating normally. Which of the following troubleshooting actions would MOST likely resolve the issue? (Choose two.)

Options

  • AUninstalling the application
  • BGaining root access to the tablet
  • CResetting he web browser cache
  • DDeleting the application cache
  • EClearing the application storage
  • FDisabling mobile device management

How the community answered

(32 responses)
  • A
    81% (26)
  • B
    3% (1)
  • C
    9% (3)
  • F
    6% (2)

Why each option

When an Android application repeatedly crashes upon opening, common troubleshooting steps include reinstalling the application or clearing its stored data.

AUninstalling the applicationCorrect

Uninstalling and reinstalling an application can resolve issues caused by corrupted application files, incomplete updates, or configuration errors by providing a fresh installation.

BGaining root access to the tablet

Gaining root access involves modifying the operating system and is not a standard troubleshooting step for a crashing application; it introduces security risks and is unrelated to app stability.

CResetting he web browser cache

Resetting the web browser cache is irrelevant as the issue is with a proprietary application, not web browsing functionality.

DDeleting the application cache

Deleting the application cache only removes temporary files, which is a less comprehensive solution than clearing storage and may not resolve deeper corruption issues leading to crashes.

EClearing the application storageCorrect

Clearing the application storage removes all user data, settings, and databases associated with the app, which can resolve persistent issues caused by corrupted data that 'Clear Cache' alone might not fix.

FDisabling mobile device management

Disabling mobile device management is a policy-level change and highly unlikely to fix a single application crashing; MDM typically enforces security policies, not app functionality.

Concept tested: Android application troubleshooting

Topics

#Mobile Device Troubleshooting#Application Troubleshooting#Android App Crash#Troubleshooting Steps

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