A user is having issues with document-processing software on a Windows workstation. Other users that log in to the same device do not have the same issue. Which of the following should a technician…

Rolling back updates would affect all users and the entire system, and is not the first step when an issue is user-specific.

Increasing the page file (virtual memory) is a system-wide adjustment for performance or memory-related issues, not a targeted solution for a user-specific software problem.

Updating drivers affects the entire system and is usually necessary when hardware or system-wide software components are malfunctioning, not when an issue is isolated to a single user's profile.

If an issue with software is specific to one user and does not affect other users on the same workstation, it strongly suggests that the problem lies within that user's profile. User profiles store personalized settings, configuration files, and application data, any of which could become corrupted. Rebuilding the profile effectively creates a fresh set of these settings, often resolving such user-specific software issues.