220-1101 Question #243: Real Exam Question with Answer & Explanation

Question

A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational. Which of the following steps should the technician complete NEXT?

Options

• AReinstall the operating system.
• BConfigure a new RAID array.
• CReport the status of the drive and close the ticket.
• DConsider another possible cause of the issue.
• ERestore the latest backup of the system.

Explanation

The technician has already confirmed that the hard drive is fully operational. This means that the problem is likely with something else, such as the operating system, the BIOS, or the The technician should consider the following possible causes: Operating system corruption: The operating system may have become corrupted due to a power outage, virus, or other software problem. BIOS failure: The BIOS is the firmware that controls the basic functions of the computer. If the BIOS fails, the computer will not be able to boot. Motherboard failure: The motherboard is the main circuit board of the computer. If the motherboard fails, the computer will not be able to boot. The technician can use the BIOS or a bootable diagnostic tool to test the hardware components of the computer. If the hardware components are all functioning properly, then the problem is likely with the operating system. In this case, the technician can reinstall the operating system. If the hardware components are not functioning properly, then the technician will need to replace the faulty component.

No community discussion yet for this question.