220-1101 · Question #242
220-1101 Question #242: Real Exam Question with Answer & Explanation
The correct answer is E: Determine the source of the installation file.. Since the installation files differ between the two machines, the next logical step is to identify the source of the installation file. This will help determine if the file was corrupted, incomplete, or tampered with, which could explain why the installation failed.
Question
User attempted to install an application on a desktop, and the installation attempt failed. Technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?
Options
- AAttempt to reinstall the application.
- BVerify the system functionality.
- CTest the functionality of the antivirus.
- DComplete the final report.
- EDetermine the source of the installation file.
Explanation
Since the installation files differ between the two machines, the next logical step is to identify the source of the installation file. This will help determine if the file was corrupted, incomplete, or tampered with, which could explain why the installation failed.
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