A user who is running Windows 10 logs into a machine and notices that shared drives are missing, the "My Documents" folder is empty, and personal settings are reset. Which of the following would be…

The correct answer is A. Remove the registry entry and rename the local account folder. This is a corrupt profile folder problem - usual fix is to: 1) rename the local profile on their workstation else copy to another location; 2) delete the current local profile from ThisPC/Properties/Advanced (automatically deletes the registry entry); 3) have the user logoff…

Hardware and network troubleshooting

Question

A user who is running Windows 10 logs into a machine and notices that shared drives are missing, the "My Documents" folder is empty, and personal settings are reset. Which of the following would be required to resolve the issue?

Options

ARemove the registry entry and rename the local account folder
BDelete or rename the local user folder
CRun DISM and re-add the local power user account
DRemove the user account in Credential Manager and restart the PC

How the community answered

(27 responses)

A
74% (20)
B
4% (1)
C
15% (4)
D
7% (2)

Explanation

This is a corrupt profile folder problem - usual fix is to: 1) rename the local profile on their workstation else copy to another location; 2) delete the current local profile from ThisPC/Properties/Advanced (automatically deletes the registry entry); 3) have the user logoff then logon (the user then gets a brand new local profile folder); 4) copy the user’s saved files to the new profile folder.

Topics

#user profile#roaming profile#Windows registry#account settings

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