A user notices recent print jobs are not printing to the local printer despite printing fine yesterday. There are no errors indicated on the taskbar printer icon. Which of the following actions…

Question

Options

• ACheck to ensure the printer selected is the default printer
• BCheck the status of the print server queue
• CCancel all documents and print them again
• DCheck that the printer is not offline print mode

• A
  11% (6)
• B
  83% (45)
• C
  4% (2)
• D
  2% (1)

Explanation

When print jobs stop printing with no visible error, a common cause is a stuck or paused job in the print spooler queue. A stalled job can block all subsequent jobs from processing. Checking the print server (or local spooler) queue will reveal if there are pending, paused, or stuck documents. This is the most efficient first diagnostic step. Verifying the default printer is useful but less likely the cause if it was working fine the day before. Canceling and reprinting without diagnosing the cause will likely result in the same problem. Checking offline mode is valid but is a narrower check than reviewing the full queue status.

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