SPHR Question #23: Real Exam Question with Answer & Explanation

The correct answer is D. Impact. The impact of training refers to measurable improvements in job performance, business results, or compliance. Alongside cost and behavior change, it's one of the three most important metrics from a management viewpoint. Extract from HRCI-aligned HR knowledge (Learning and Develop

Question

In assessing training, the three broad areas of measurement that are most important to management are cost, change, and:

Options

AParticipation
BSatisfaction
CUsefulness
DImpact

Explanation

The impact of training refers to measurable improvements in job performance, business results, or compliance. Alongside cost and behavior change, it's one of the three most important metrics from a management viewpoint. Extract from HRCI-aligned HR knowledge (Learning and Development): SPHR models include Level 4 of the Kirkpatrick Evaluation Model, where "impact" measures how training influenced business outcomes. This is essential to prove ROI and justify continued

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