Which of the following performance appraisal techniques includes written statements about an employee's effective and ineffective behaviors?

Question

Options

• AGraphic rating
• BCritical incident
• CForced distribution
• DAnchored scale

• A
  3% (1)
• B
  89% (32)
• C
  3% (1)
• D
  6% (2)

Explanation

The critical incident method (B) is the performance appraisal technique that includes written statements describing an employee's effective and ineffective behaviors. At the SPHR level, this method is recognized for its focus on observable, job-related behavior rather than abstract traits. Supervisors using the critical incident technique maintain ongoing records of specific examples of employee behavior that contribute positively or negatively to job performance. These incidents are later used to support performance discussions, coaching, and evaluation decisions. Graphic rating scales (A) use numerical or descriptive ratings but lack detailed behavioral documentation. Forced distribution (C) ranks employees relative to one another and does not capture behavioral examples. Anchored scales (D) include behavioral anchors but are structured rating tools rather than narrative incident records. SPHR exam content emphasizes that behavior-based appraisal methods improve feedback quality, reduce ambiguity, and support defensible performance management decisions.

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