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PMP · Question #982

A project has completed the first phase. During the lessons learned meeting, the project manager reported that the project was successful because it was on time, on budget, and on scope. The sponsor…

The correct answer is D. The benefits should have been managed at the organizational level. The discrepancy between the project manager's success criteria (time, budget, scope) and the sponsor's expected benefits indicates a potential issue with how benefits were managed. Project benefits, such as cost reduction or system response time, often extend beyond the…

Submitted by naveen.iyer· Apr 18, 2026Business Environment

Question

A project has completed the first phase. During the lessons learned meeting, the project manager reported that the project was successful because it was on time, on budget, and on scope. The sponsor objected and said that other project benefits, such as cost reduction of the product and system response time, were not achieved. What may have caused this situation?

Options

  • AThe change control plan was not followed by the project manager.
  • BThe acceptance criteria were not accurately defined.
  • CThe items did not appear in the project management plan.
  • DThe benefits should have been managed at the organizational level.

How the community answered

(37 responses)
  • A
    8% (3)
  • B
    14% (5)
  • C
    3% (1)
  • D
    76% (28)

Why each option

The discrepancy between the project manager's success criteria (time, budget, scope) and the sponsor's expected benefits indicates a potential issue with how benefits were managed. Project benefits, such as cost reduction or system response time, often extend beyond the immediate project delivery and should be tracked and realized at a strategic or organizational level, typically outlined in a benefits management plan.

AThe change control plan was not followed by the project manager.

Not following a change control plan would likely lead to scope creep or unapproved changes, which is not the core issue described here about benefit realization.

BThe acceptance criteria were not accurately defined.

Inaccurately defined acceptance criteria would impact whether the deliverables met functional requirements, but not necessarily the higher-level, long-term organizational benefits like cost reduction.

CThe items did not appear in the project management plan.

While important, the project management plan details how the project will be executed, monitored, and controlled, but the specific realization of long-term organizational benefits is often managed at a higher level.

DThe benefits should have been managed at the organizational level.Correct

Project benefits like cost reduction and system response time are often strategic outcomes that extend beyond the project's direct deliverables and timeline. These benefits are typically outlined in a benefits management plan, which is usually managed at the organizational or portfolio level to ensure their realization post-project completion, not solely within the project management plan. The project manager focuses on delivering the project's scope within time and budget, while benefit realization belongs to the ongoing operations or strategic management.

Concept tested: Project benefit realization management

Source: https://www.pmi.org/learning/library/benefits-management-project-program-portfolio-9892

Topics

#Benefits Management#Value Realization#Project Success Criteria#Organizational Strategy

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