PMP · Question #1016
A project delivers every 2 weeks. The customer raises a complaint because they do not perceive business value in the products delivered even though deliveries have been completed in a timely manner. W
The correct answer is D. Review the definition for the minimum viable product (MVP).. Despite timely deliveries, a customer complains about not perceiving business value in the product.
Question
A project delivers every 2 weeks. The customer raises a complaint because they do not perceive business value in the products delivered even though deliveries have been completed in a timely manner. Which activity should the project manager undertake?
Options
- AChange the delivery project approach.
- BReview the risk analysis.
- CPerform a cost-benefit analysis.
- DReview the definition for the minimum viable product (MVP).
How the community answered
(47 responses)- A4% (2)
- B9% (4)
- C4% (2)
- D83% (39)
Why each option
Despite timely deliveries, a customer complains about not perceiving business value in the product.
Changing the delivery approach without first understanding why the customer doesn't perceive value may not resolve the underlying issue, as the problem likely lies in 'what' is delivered, not 'how' it's delivered.
Reviewing risk analysis primarily focuses on identifying and mitigating potential negative events, which is not directly aimed at ensuring the delivered product meets the customer's value perception.
Performing a cost-benefit analysis assesses the financial viability of the project but doesn't directly address the customer's subjective perception of value from the features delivered.
When customers do not perceive business value despite timely deliveries, it often indicates a misalignment between what is being built and what truly addresses their core needs. Reviewing the definition of the Minimum Viable Product (MVP) helps ensure the team is focused on delivering the most critical features that provide foundational value and directly solve customer problems, thus aligning future deliveries with customer expectations and perceived value.
Concept tested: Aligning deliverables with customer value (MVP)
Topics
Community Discussion
7
Brenda K.Apr 24, 2026D is your quick win here. If deliveries are on time but the customer sees no value, the MVP definition is out of sync with what the business actually needs, so review it and realign before you touch anything else.
Mei-Ling H.Apr 7, 2026D is correct because the keyword here is "perceive business value", which points straight to MVP definition. The customer is getting deliveries on time but those slices are not capturing what actually matters to them, so the PM needs to revisit what minimum viable product means for this project. A is a trap because changing the whole approach does not fix a value alignment problem, and B and C deal with risk and money, not perceived value. I had this exact question on my exam last month and almost picked A because the word "change" felt like the agile thing to do, but re-reading "per
Ola B.Apr 14, 2026D is correct. If you spin up a quick sprint simulation in a sandbox you can see how delivering on time means nothing without a shared MVP definition, the team builds the wrong thing and the customer walks away unhappy.
Zlatan X.Apr 2, 2026D is the answer, but I would argue the real program-level issue is a misaligned benefits realization framework between the delivery team and the customer. A is the tempting distractor because flipping to a predictive approach sounds like a structural fix, but the deliveries are already timely, so the gap is clearly in how value and scope are defined, not in the cadence or methodology.
Ola B.Apr 3, 2026D is right but the real lesson here is that passing this question on the exam is easy and spotting this misalignment in an actual program is hard, so spin up a quick sandbox project with a fake delivery team and a fake customer and deliberately misalign the benefits framework to see how fast the cracks show.
Yuki V.Apr 1, 2026Confirmed D on my exam last week. A is tempting because you want to fix the process, but the deliveries are on time so the issue is the product itself not meeting value expectations, which points straight to reviewing the MVP definition.
Mei-Ling H.Apr 2, 2026Agreed on D, but careful with the wording because if it said the deliverables were wrong rather than on time, A would be the trap that becomes correct, so underline "on time" in the stem before you pick.