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PMP · Question #886
PMP Question #886: Real Exam Question with Answer & Explanation
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Submitted by lucia.co· Apr 18, 2026Process
Question
A customer calls the project manager to express concern about a project team member who has been making changes within the live environment without approval. The team member mentioned that the customer called and asked them to make the changes. What should the project manager do next?
Options
- AOrganize a meeting to mediate the relationship between the customer and the team member to
- BExplain to the customer that the team member was just trying to help and the changes can be
- CAsk the customer to email all requests directly to you and you will ensure they are actioned by the
- DReinforce the value of documenting and approving all change requests and ask the customer to
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Topics
#Change Control#Communication Management#Scope Management