During project completion, a project manager receives a request from the customer for a reduced cost of goods. The customer's request will affect the sales department's budget and forecast. In order t

Initiating a change request is an implementation step that should occur after a thorough analysis and negotiation of the proposed cost changes, not as the first response to a new request.

While identifying and satisfying underlying wants is a goal of negotiation, it is a later stage that follows the initial analysis of the negotiation's context and constraints.

Before acting or negotiating, the project manager must understand the limits, priorities, and interests of all involved parties, including the customer and the sales department. This analysis helps define the negotiation's scope and potential solutions.

Complying immediately with the customer's request without analyzing its impact on internal departments and overall project viability would be irresponsible and could lead to negative consequences for the organization.