PMP · Question #88
A project manager is assigned to manage a project for a previous client of the company. The project manager was warned that this client will likely try to add extra scope to the project without consid
The correct answer is D. Include a scope change process and review the project charter.. To manage a client prone to scope creep, the project manager must establish a formal scope change process and review the project charter to define boundaries and control modifications.
Question
A project manager is assigned to manage a project for a previous client of the company. The project manager was warned that this client will likely try to add extra scope to the project without considering the impact of change on time, cost, quality, and risks. Which action should the project manager take to help plan and manage the budget and resources?
Options
- ARefuse to allow the client to change the scope and examine the lessons learned register.
- BDecompose the deliverables into work packages and review the project charter.
- CCreate tight scope statements and review the historical information.
- DInclude a scope change process and review the project charter.
How the community answered
(23 responses)- A4% (1)
- B13% (3)
- C4% (1)
- D78% (18)
Why each option
To manage a client prone to scope creep, the project manager must establish a formal scope change process and review the project charter to define boundaries and control modifications.
Refusing all changes is not practical or conducive to client satisfaction, and while lessons learned are useful, they don't by themselves establish a control mechanism.
Decomposing deliverables into work packages and reviewing the project charter are foundational planning steps but do not actively manage future change requests from the client.
While creating tight scope statements is part of good planning, it doesn't provide a mechanism for managing changes that will inevitably arise, especially with a known challenging client.
Establishing a robust scope change control process is crucial for managing clients who frequently request additional scope, as it ensures all changes are formally reviewed, approved, and their impacts on time, cost, quality, and risks are assessed before implementation. Reviewing the project charter helps reinforce the initial project objectives and boundaries, providing a foundational document against which potential scope changes can be evaluated.
Concept tested: Scope management; change control; project charter
Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/project-scope-management
Topics
Community Discussion
5
Ingrid P.Jul 5, 2026D is correct. The key phrase is "add extra scope" without considering impacts, which screams integrated change control, so you need a formal scope change process in place and the charter is your authority anchor for budget and resource decisions. Worth a card on this one. I tagged mine with the cue "client pushes extra scope" on the front and "change control process + charter" on the back, interval currently sitting at 21 days and holding steady.
Samuel O.Jul 7, 2026Agreed on D, and the charter anchor is exactly right - just make sure your flashcard also notes that the change control process itself lives in the PMP, because the charter authorizes the project but the plan governs how changes get evaluated and approved.
Samuel O.Jul 5, 2026I first leaned toward C because tight scope statements seemed like the obvious defense against scope creep, but the question is really asking about how to handle changes, not prevent them entirely. The key phrase is planning and managing budget and resources, which points you toward having a structured change control process in place before the inevitable requests start coming. In my experience with difficult clients, having that documented process is what saves you when they try to slip in extras without wanting to pay for them. D covers both the process piece and the charter review, which is where you establish the baseline you measure those changes against.
Ingrid P.Jul 8, 2026Agreed on D, and the baseline reference is the key card-worthy fact here: change control is meaningless without an approved baseline to measure the change against, so make sure your card pairs those two concepts rather than treating change control as a standalone answer.
Carlos M.Jun 27, 2026Leaned toward C but the question asks about managing budget and resources, so D with the change process wins.