PMP · Question #451
A team is working on implementing a communications system when the client says that they are considering closing the project. The project manager schedules an urgent meeting with the client to underst
The correct answer is C. Cost-benefit analysis D. Multi-criteria decision making. To influence a client considering closing a project, the project manager can use cost-benefit analysis to demonstrate financial advantages and multi-criteria decision making to show how the project meets various objectives beyond just cost.
Question
A team is working on implementing a communications system when the client says that they are considering closing the project. The project manager schedules an urgent meeting with the client to understand why the project is at risk. Which two tools or techniques can the project manager use to influence the client's decision to keep the project active? (Choose two.)
Options
- AAlternatives analysis
- BVoting
- CCost-benefit analysis
- DMulti-criteria decision making
- EAutocratic decision making
How the community answered
(40 responses)- A8% (3)
- B3% (1)
- C75% (30)
- E15% (6)
Why each option
To influence a client considering closing a project, the project manager can use cost-benefit analysis to demonstrate financial advantages and multi-criteria decision making to show how the project meets various objectives beyond just cost.
Alternatives analysis is a general technique for evaluating options. While C and D are types of alternatives analysis, they are more specific and impactful techniques for this scenario than 'Alternatives analysis' alone.
Voting is a group decision-making technique suitable for team or stakeholder consensus, but it's not typically used to influence a client's overarching decision about project continuation in a direct meeting.
Cost-benefit analysis presents a clear financial argument by comparing the monetary costs of continuing the project versus the benefits it provides (e.g., increased efficiency, revenue, reduced operational costs). This can strongly influence a client's decision by quantifying the value proposition.
Multi-criteria decision making (MCDM) involves evaluating various alternatives (e.g., continuing the project, pausing, closing) against a set of predetermined criteria beyond just cost, such as strategic alignment, risk reduction, market advantage, or compliance. This technique provides a structured, comprehensive view to help the client understand the project's holistic value and impact.
Autocratic decision making is where one person makes the decision without input, which is the opposite of influencing a client. The client is the decision-maker here, and the project manager's goal is to influence their decision.
Concept tested: Business case, project justification, decision analysis
Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/project-cost-management
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