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PMP · Question #326

A project manager is tracking a project, but a key stakeholder will not accept the project's key performance indicator (KPI) results. Which tool or technique should the project manager use?

The correct answer is A. Change control tools. When a key stakeholder does not accept the project's KPI results, the project manager should use change control tools to formally address the disagreement and potentially revise the project's performance baseline or metrics.

Submitted by wei.xz· Apr 18, 2026Process

Question

A project manager is tracking a project, but a key stakeholder will not accept the project's key performance indicator (KPI) results. Which tool or technique should the project manager use?

Options

  • AChange control tools
  • BExpert judgment
  • CAutocratic decision making
  • DContext diagram

How the community answered

(50 responses)
  • A
    80% (40)
  • B
    6% (3)
  • C
    4% (2)
  • D
    10% (5)

Why each option

When a key stakeholder does not accept the project's KPI results, the project manager should use change control tools to formally address the disagreement and potentially revise the project's performance baseline or metrics.

AChange control toolsCorrect

If a key stakeholder does not accept KPI results, it indicates a potential disagreement about project performance or even the agreed-upon metrics, which might necessitate a formal change request to revise the KPIs or how they are measured and accepted, making change control tools appropriate.

BExpert judgment

Expert judgment is a technique for analysis and decision-making, but it alone won't resolve a stakeholder's non-acceptance of results without a formal process for addressing the disagreement.

CAutocratic decision making

Autocratic decision making is generally counterproductive in stakeholder management and would likely worsen the situation rather than resolving the non-acceptance of KPIs.

DContext diagram

A context diagram is used for depicting system boundaries and interactions, not for resolving stakeholder disputes over project performance metrics.

Concept tested: Resolving stakeholder disagreement on project performance

Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/process-groups/monitoring-controlling

Topics

#Change Control#Stakeholder Management#Performance Measurement

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