PMP · Question #1121
A project manager has been assigned to a new project. The project schedule is extremely short. During an iteration review meeting. the key stakeholder mentions that they are experiencing some ineffici
The correct answer is B. Ask the team to evaluate their process. When a key stakeholder reports work process inefficiencies, the project manager should empower the team to evaluate their own processes to find solutions.
Question
A project manager has been assigned to a new project. The project schedule is extremely short. During an iteration review meeting. the key stakeholder mentions that they are experiencing some inefficiencies in their work processes. What should the project manager do?
Options
- APerform a schedule impact analysis with the team.
- BAsk the team to evaluate their process
- CReview deliverables with the key stakeholder.
- DSeek support from the project sponsor.
How the community answered
(30 responses)- A13% (4)
- B77% (23)
- C7% (2)
- D3% (1)
Why each option
When a key stakeholder reports work process inefficiencies, the project manager should empower the team to evaluate their own processes to find solutions.
A schedule impact analysis is premature before understanding the root cause and potential solutions for the identified inefficiencies.
When stakeholders report inefficiencies, the project manager should empower the team, as those performing the work are best suited to identify process improvements and solutions, especially in an agile context implied by 'iteration review meeting'. This fosters self-organizing teams and continuous improvement.
Reviewing deliverables addresses the output, not the underlying process inefficiencies causing the problem, which is the core issue here.
Seeking sponsor support is an escalation that should occur after the team has had an opportunity to address the issue themselves or if the issue is beyond the team's control.
Concept tested: Team empowerment; Process improvement
Source: https://learn.microsoft.com/en-us/training/modules/agile-project-management/7-continuous-improvement
Topics
Community Discussion
5
Lena V.Jun 5, 2026B is correct. The PMI mindset on this one is servant leadership. When a stakeholder reports process inefficiencies, the PM should ask the team to evaluate their process and look for improvements. A is a trap because the question is about stakeholder process issues, not a direct schedule delay. D is premature and C dodges the actual problem.
Fatima Z.Jun 5, 2026Co-sign on B, Lena, and remember the clue: when a stakeholder squawks about inefficiency, think SLAP, Servant Leadership Asks Process, so the PM enables the team to inspect and adapt rather than fixing it solo.
Bao N.Jun 10, 2026B is correct here. The stakeholder is reporting process inefficiencies, not a schedule problem or a deliverable problem, so the right move is to have the team evaluate their own process. This is a retrospective-style action even if the question frames it in an iteration review context. C and A both sound reasonable but they address the wrong issue, and D is a last resort that nobody asked for.
Fatima Z.May 23, 2026B wins because teams own process. Does anyone know if PMI ever wants the PM leading this evaluation directly?
Bao N.May 24, 2026B is right but PMI does sometimes want the PM facilitating the lessons learned session even though the team owns the content, so watch for stems that split that hair.