PMP · Question #10
While finalizing project management plans, a customer provides the project manager with a new set of quality standards to which the final product must adhere. What should the project manager do to ens
The correct answer is C. Involve the client in a performance gap analysis. When faced with new quality standards, the project manager should involve the client in a performance gap analysis to understand discrepancies and ensure the final product meets these updated expectations.
Question
While finalizing project management plans, a customer provides the project manager with a new set of quality standards to which the final product must adhere. What should the project manager do to ensure a smooth delivery of the product?
Options
- AInvolve the client in risk identification
- BAgree with the client on a new project charter
- CInvolve the client in a performance gap analysis
- DAgree with the client on acceptance criteria
How the community answered
(48 responses)- A2% (1)
- B15% (7)
- C79% (38)
- D4% (2)
Why each option
When faced with new quality standards, the project manager should involve the client in a performance gap analysis to understand discrepancies and ensure the final product meets these updated expectations.
While involving the client in risk identification is a good practice, it doesn't directly address the specific challenge of newly introduced quality standards; a gap analysis directly tackles the quality discrepancy.
Agreeing on a new project charter would imply a fundamental redefinition of the project's purpose, which is typically not the primary response to updated quality standards unless the scope changes drastically.
A performance gap analysis systematically compares the existing project state or plan against newly introduced quality standards, identifying any shortfalls or areas requiring adjustment. Involving the client ensures clarity and alignment on these new requirements from the outset, which is crucial for successful delivery.
Agreeing on acceptance criteria is a subsequent step after understanding and integrating new quality standards, but a gap analysis is needed first to determine what those criteria should encompass based on the updated requirements.
Concept tested: Project Quality Management, Gap Analysis
Source: https://www.pmi.org/learning/library/project-quality-management-8671
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