nerdexam
PMI

PMP · Question #10

While finalizing project management plans, a customer provides the project manager with a new set of quality standards to which the final product must adhere. What should the project manager do to ens

The correct answer is C. Involve the client in a performance gap analysis. When faced with new quality standards, the project manager should involve the client in a performance gap analysis to understand discrepancies and ensure the final product meets these updated expectations.

Submitted by tunde_lagos· Apr 18, 2026Process

Question

While finalizing project management plans, a customer provides the project manager with a new set of quality standards to which the final product must adhere. What should the project manager do to ensure a smooth delivery of the product?

Options

  • AInvolve the client in risk identification
  • BAgree with the client on a new project charter
  • CInvolve the client in a performance gap analysis
  • DAgree with the client on acceptance criteria

How the community answered

(48 responses)
  • A
    2% (1)
  • B
    15% (7)
  • C
    79% (38)
  • D
    4% (2)

Why each option

When faced with new quality standards, the project manager should involve the client in a performance gap analysis to understand discrepancies and ensure the final product meets these updated expectations.

AInvolve the client in risk identification

While involving the client in risk identification is a good practice, it doesn't directly address the specific challenge of newly introduced quality standards; a gap analysis directly tackles the quality discrepancy.

BAgree with the client on a new project charter

Agreeing on a new project charter would imply a fundamental redefinition of the project's purpose, which is typically not the primary response to updated quality standards unless the scope changes drastically.

CInvolve the client in a performance gap analysisCorrect

A performance gap analysis systematically compares the existing project state or plan against newly introduced quality standards, identifying any shortfalls or areas requiring adjustment. Involving the client ensures clarity and alignment on these new requirements from the outset, which is crucial for successful delivery.

DAgree with the client on acceptance criteria

Agreeing on acceptance criteria is a subsequent step after understanding and integrating new quality standards, but a gap analysis is needed first to determine what those criteria should encompass based on the updated requirements.

Concept tested: Project Quality Management, Gap Analysis

Source: https://www.pmi.org/learning/library/project-quality-management-8671

Topics

#Quality Management#Change Management#Stakeholder Engagement#Gap Analysis

Community Discussion

No community discussion yet for this question.

Full PMP Practice