PMI-ACP · Question #728
PMI-ACP Question #728: Real Exam Question with Answer & Explanation
The correct answer is D: Personas and extreme characters. The two specific problems are: (1) misaligned stakeholder expectations, and (2) user stories written only from a generic user's perspective, risking missed stories. Personas directly address both issues — they represent distinct user types (including non-generic ones) and help
Question
A project manager is concerned that the team has misaligned expectations with some stakeholders, and that user stories were written only from a generic user's perspective. This may lead the team to miss stories for non-generic users. What agile tools can help the team address these issues?
Options
- AInformation radiators and wireframes
- BInformation radiators and story maps
- CProcess flows and personas
- DPersonas and extreme characters
Explanation
The two specific problems are: (1) misaligned stakeholder expectations, and (2) user stories written only from a generic user's perspective, risking missed stories. Personas directly address both issues — they represent distinct user types (including non-generic ones) and help align the team around who they are building for. Extreme characters (edge-case personas such as 'the most cautious user' or 'the power user') surface stories that would otherwise be overlooked when only thinking of the average user. Information radiators are status visibility tools (burn charts, Kanban boards) and story maps organize story sequencing — neither directly solves the problem of missing non-generic user perspectives.
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