An agile team member from a cross-functional team has been unable to complete assignments due to tasks assigned by the functional manager. What should the Scrum Master do?

Question

Options

• ADismiss the team member
• BDiscuss the situation with the functional manager
• CReport the functional manager to the project sponsor
• DDemand that the functional manager respects the project charter

• A
  6% (2)
• B
  79% (27)
• C
  3% (1)
• D
  12% (4)

Explanation

One of the scrum master's primary responsibilities is removing impediments to the team's progress. When a team member's capacity is being consumed by outside-the-team demands, the scrum master addresses this by engaging the source of the conflict - the functional manager - directly and professionally. This is a collaborative, diplomatic first step that respects organizational relationships. Option A (dismiss the team member) is disproportionate and unrelated to the actual problem. Option C (report to the project sponsor) escalates prematurely, bypassing direct resolution. Option D (demand the functional manager respect the charter) is confrontational and likely to damage relationships without resolving the root issue.

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