PMI-ACP · Question #634
PMI-ACP Question #634: Real Exam Question with Answer & Explanation
The correct answer is B: Discuss the situation with the functional manager. One of the scrum master's primary responsibilities is removing impediments to the team's progress. When a team member's capacity is being consumed by outside-the-team demands, the scrum master addresses this by engaging the source of the conflict — the functional manager — di
Question
An agile team member from a cross-functional team has been unable to complete assignments due to tasks assigned by the functional manager. What should the Scrum Master do?
Options
- ADismiss the team member
- BDiscuss the situation with the functional manager
- CReport the functional manager to the project sponsor
- DDemand that the functional manager respects the project charter
Explanation
One of the scrum master's primary responsibilities is removing impediments to the team's progress. When a team member's capacity is being consumed by outside-the-team demands, the scrum master addresses this by engaging the source of the conflict — the functional manager — directly and professionally. This is a collaborative, diplomatic first step that respects organizational relationships. Option A (dismiss the team member) is disproportionate and unrelated to the actual problem. Option C (report to the project sponsor) escalates prematurely, bypassing direct resolution. Option D (demand the functional manager respect the charter) is confrontational and likely to damage relationships without resolving the root issue.
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