nerdexam
Microsoft

PL-200 · Question #42

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might h

The correct answer is B. No. Using multiple-choice options forces customers to self-select their age group, which means the chatbot does not independently evaluate their age - contradicting the requirement for the bot to determine the group.

Create and manage logic and process automation

Question

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are creating Power Virtual Agents chatbot that captures demographic information about customers. The chatbot must determine the group a customer belongs to based on their age. The age groups are: 0 - 17 18 - 25 26 - 35 36 - 55 55 - 100 You need to configure the chatbot to ask a question that can be used to determine the correct age group. Solution: Use multiple choice options for Identify in the question and create options that represent each of the age groups. Does this meet the goal?

Options

  • AYes
  • BNo

How the community answered

(24 responses)
  • A
    17% (4)
  • B
    83% (20)

Why each option

Using multiple-choice options forces customers to self-select their age group, which means the chatbot does not independently evaluate their age - contradicting the requirement for the bot to determine the group.

AYes

Yes is incorrect because using multiple-choice removes the chatbot's role in determining the age group - it simply reflects what the user manually selects rather than computing the classification from numeric input.

BNoCorrect

Multiple-choice questions present users with a list of predefined options to select from, so the user - not the chatbot - effectively determines their age group. This bypasses the requirement that the chatbot collect a numeric age and then evaluate it using conditional logic to classify the customer into the correct range. Because the bot performs no evaluation, the solution does not meet the stated goal.

Concept tested: Power Virtual Agents question type for programmatic age group classification

Source: https://learn.microsoft.com/en-us/power-virtual-agents/authoring-ask-a-question

Topics

#Power Virtual Agents#Chatbot design#Data capture#Input types

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