After a release, the project sponsor received an escalation from an executive about the extension of the downtime after the scheduled window. Which of the following should be added to the issue log?

The correct answer is C. Customer notification. The issue log tracks problems that have occurred and require resolution or action. When downtime extends beyond the scheduled window, customers are directly impacted and must be notified - this is a concrete, time-sensitive action item that needs to be tracked to closure…

Project Management Concepts

Question

Options

AContinuous integration
BRollback plan
CCustomer notification
DAutomated testing

How the community answered

(37 responses)

A
8% (3)
B
3% (1)
C
76% (28)
D
14% (5)

Explanation

The issue log tracks problems that have occurred and require resolution or action. When downtime extends beyond the scheduled window, customers are directly impacted and must be notified - this is a concrete, time-sensitive action item that needs to be tracked to closure. Customer notification is the issue that needs to be owned, actioned, and resolved. Continuous integration, rollback plans, and automated testing are preventive or technical measures - they might belong in a lessons-learned register or future risk mitigation plans, but they are not the immediate issue created by the extended downtime event that an executive escalated about.

Topics

#Issue Management#Stakeholder Communication#Release Management#Escalation Management

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