After releasing an application into production, a major defect is detected. The project team implements a work-around that fixes the issue for now. Which of the following should the team do next?

The correct answer is B. Perform root cause analysis. A workaround is a temporary fix, not a permanent solution. After implementing a workaround, the team must perform root cause analysis (RCA) to identify the underlying cause of the defect so it can be permanently resolved. Submitting to the CCB (A) would be relevant for formal…

Project Management Concepts

Question

Options

AProvide the change to the CCB.
BPerform root cause analysis.
CEscalate to the project steering committee.
DUpdate the risk register.

How the community answered

(24 responses)

A
4% (1)
B
71% (17)
C
17% (4)
D
8% (2)

Explanation

A workaround is a temporary fix, not a permanent solution. After implementing a workaround, the team must perform root cause analysis (RCA) to identify the underlying cause of the defect so it can be permanently resolved. Submitting to the CCB (A) would be relevant for formal change requests, but RCA comes first to understand the problem. Escalating to the steering committee (C) is not appropriate for a defect that already has a workaround, and the risk register (D) is updated for identified risks, not resolved defects.

Topics

#Defect Management#Root Cause Analysis#Quality Management#Problem Solving

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