PK0-005 · Question #51
PK0-005 Question #51: Real Exam Question with Answer & Explanation
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Question
A PM is responsible for implementing a new customer relationship management system and has learned that the sales organization is reluctant to utilize the new system. The organization's reluctance could jeopardize the success of the project. Which of the following steps should be taken to understand the adoption issues and gain organizational acceptance of the initiative? (Choose two.)
Options
- ATrain users on the proper use of the system.
- BEscalate the issue to the CCB.
- CHold sessions to understand user challenges.
- DTrack system usage and report user activity.
- ELog the issue in the project risk register.
- FCreate a memorandum of acceptable use.
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