PK0-005 · Question #35
Defects associated with project deliverables have been reported. The project team needs to find the cause of the defects. Which of the following tools should the project team use to find the cause?
The correct answer is C. Ishikawa diagram. The Ishikawa diagram (C), also known as a fishbone diagram or cause-and-effect diagram, is specifically designed to identify the root causes of a problem. It organizes potential causes into categories (e.g., people, process, tools, environment) branching toward the defect…
Question
Defects associated with project deliverables have been reported. The project team needs to find the cause of the defects. Which of the following tools should the project team use to find the cause?
Options
- AKanban board
- BPareto chart
- CIshikawa diagram
- DDecision tree
How the community answered
(34 responses)- A9% (3)
- B3% (1)
- C85% (29)
- D3% (1)
Explanation
The Ishikawa diagram (C), also known as a fishbone diagram or cause-and-effect diagram, is specifically designed to identify the root causes of a problem. It organizes potential causes into categories (e.g., people, process, tools, environment) branching toward the defect, making it the ideal tool for root cause analysis. A Kanban board (A) is a workflow visualization tool for managing tasks, not for diagnosing defects. A Pareto chart (B) ranks the frequency of defect types to prioritize which to fix first, but does not identify root causes. A decision tree (D) is used for decision-making analysis, not root cause identification.
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