Two project team members do not agree on anything and argue about how project work should be completed. The project manager pulls both team members aside and explains that regardless of their…

The correct answer is B. Forcing. Forcing (also called directing) is a conflict resolution technique where one party uses authority or power to impose a solution, overriding the concerns of the conflicting parties. The PM's statement - 'regardless of your feelings, the work will not change' - is a clear…

Project management concepts

Question

Two project team members do not agree on anything and argue about how project work should be completed. The project manager pulls both team members aside and explains that regardless of their feelings, the project will not change how the work is being completed. Which of the following conflict resolution techniques is the project manager using?

Options

ANegotiating
BForcing
CCompromising
DConfronting

How the community answered

(40 responses)

A
3% (1)
B
88% (35)
C
8% (3)
D
3% (1)

Explanation

Forcing (also called directing) is a conflict resolution technique where one party uses authority or power to impose a solution, overriding the concerns of the conflicting parties. The PM's statement - 'regardless of your feelings, the work will not change' - is a clear exercise of authority with no room for input or compromise. Negotiating (A) and compromising (C) both involve give-and-take from both sides. Confronting (D), also called problem-solving, addresses the root cause through open discussion and collaboration, which is not happening here.

Topics

#conflict resolution#forcing#team dynamics#project manager skills

Community Discussion

No community discussion yet for this question.

Full PK0-004 Practice