PK0-004 · Question #564
An external customer has requested a modification of the project scope through an official change request. Which of the following is the appropriate NEXT step?
The correct answer is B. Analyze impacts to the project. Integrated change control requires that any change request - regardless of who submits it - must go through a formal evaluation before action is taken. The appropriate next step after receiving a change request is to analyze the impacts to the project, including effects on…
Question
An external customer has requested a modification of the project scope through an official change request. Which of the following is the appropriate NEXT step?
Options
- AImplement the change.
- BAnalyze impacts to the project.
- CCreate a new change request.
- DModify the configuration documentation.
How the community answered
(37 responses)- A3% (1)
- B84% (31)
- C8% (3)
- D5% (2)
Explanation
Integrated change control requires that any change request - regardless of who submits it - must go through a formal evaluation before action is taken. The appropriate next step after receiving a change request is to analyze the impacts to the project, including effects on scope, schedule, cost, quality, risk, and resources. Only after this impact analysis can an informed decision be made to approve, reject, or defer the change. Implementing immediately (A) skips the evaluation process. Creating a new change request (C) is redundant since one already exists. Modifying configuration documentation (D) comes after approval, not before analysis.
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