A vendor is late with product deliverables. Which of the following documents should the PM refer to FIRST?

The correct answer is C. SLA. A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.

Tools and documentation

Question

Options

AC&D letter
BMOU
CSLA
DSOW

How the community answered

(19 responses)

A
5% (1)
C
89% (17)
D
5% (1)

Explanation

A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.

Topics

#SLA#vendor management#procurement documents#contracts

Community Discussion

No community discussion yet for this question.

Full PK0-004 Practice