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PK0-004 · Question #283

Which of the following is the BEST way to manage stakeholder expectations?

The correct answer is C. Obtain stakeholder buy-in. Obtaining stakeholder buy-in is the most effective expectation management strategy because it actively engages stakeholders and aligns them with the project's direction before conflicts arise.

Project management concepts

Question

Which of the following is the BEST way to manage stakeholder expectations?

Options

  • AProvide the stakeholder with a copy of the project charter.
  • BApprove stakeholder requests.
  • CObtain stakeholder buy-in.
  • DHave the stakeholders complete a change request form.

How the community answered

(60 responses)
  • A
    5% (3)
  • B
    2% (1)
  • C
    85% (51)
  • D
    8% (5)

Why each option

Obtaining stakeholder buy-in is the most effective expectation management strategy because it actively engages stakeholders and aligns them with the project's direction before conflicts arise.

AProvide the stakeholder with a copy of the project charter.

Providing the project charter gives stakeholders general project information but does not ensure their individual expectations are aligned or that they have committed to the project's approach.

BApprove stakeholder requests.

Approving all stakeholder requests is impractical and leads to uncontrolled scope creep, and it does not represent a managed or strategic approach to expectation alignment.

CObtain stakeholder buy-in.Correct

Stakeholder buy-in means stakeholders have been consulted, their concerns have been addressed, and they have agreed to the project's approach and deliverables. This proactive engagement prevents misaligned expectations from becoming disputes during execution. It fosters shared accountability and reduces resistance throughout the project lifecycle.

DHave the stakeholders complete a change request form.

Requiring stakeholders to submit change request forms is a change control mechanism, not a proactive strategy for managing or shaping stakeholder expectations.

Concept tested: Stakeholder buy-in and expectation management

Source: https://www.pmi.org/pmbok-guide-standards

Topics

#stakeholder management#stakeholder buy-in#expectations management

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