PK0-004 · Question #267
Which of the following conflict types is amicably resolved with a face-to-face meeting to attempt working through the disagreement?
The correct answer is C. Confronting. Confronting (also called problem-solving) is the conflict resolution technique that involves a direct face-to-face meeting to work through a disagreement by addressing its root cause collaboratively.
Question
Which of the following conflict types is amicably resolved with a face-to-face meeting to attempt working through the disagreement?
Options
- ASmoothing
- BAvoiding
- CConfronting
- DForcing
How the community answered
(42 responses)- A2% (1)
- B2% (1)
- C88% (37)
- D7% (3)
Why each option
Confronting (also called problem-solving) is the conflict resolution technique that involves a direct face-to-face meeting to work through a disagreement by addressing its root cause collaboratively.
Smoothing involves minimizing the conflict by emphasizing areas of agreement and de-emphasizing differences, which does not require a working-through session and only provides a temporary resolution.
Avoiding involves withdrawing from or postponing engagement with the conflict entirely, which is the opposite of an amicable face-to-face resolution.
Confronting requires both parties to meet directly and openly address the source of the conflict in order to reach a mutually acceptable resolution. It is considered the most effective long-term conflict resolution technique because it tackles the underlying issue rather than masking or deferring it. The face-to-face, collaborative nature of confronting distinguishes it from other techniques that avoid or suppress the disagreement.
Forcing imposes one party's position over another using authority or power, which is not amicable and does not involve collaborative problem-solving.
Concept tested: Conflict resolution techniques - confronting vs. other methods
Source: https://www.pmi.org/learning/library/conflict-management-project-managers-7242
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