CompTIA
PK0-004 · Question #267
PK0-004 Question #267: Real Exam Question with Answer & Explanation
The correct answer is C: Confronting. Confronting (also called problem-solving) is the conflict resolution technique that involves a direct face-to-face meeting to work through a disagreement by addressing its root cause collaboratively.
Question
Which of the following conflict types is amicably resolved with a face-to-face meeting to attempt working through the disagreement?
Options
- ASmoothing
- BAvoiding
- CConfronting
- DForcing
Explanation
Confronting (also called problem-solving) is the conflict resolution technique that involves a direct face-to-face meeting to work through a disagreement by addressing its root cause collaboratively.
Common mistakes.
- A. Smoothing involves minimizing the conflict by emphasizing areas of agreement and de-emphasizing differences, which does not require a working-through session and only provides a temporary resolution.
- B. Avoiding involves withdrawing from or postponing engagement with the conflict entirely, which is the opposite of an amicable face-to-face resolution.
- D. Forcing imposes one party's position over another using authority or power, which is not amicable and does not involve collaborative problem-solving.
Concept tested. Conflict resolution techniques - confronting vs. other methods
Reference. https://www.pmi.org/learning/library/conflict-management-project-managers-7242
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