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PK0-004 · Question #267

Which of the following conflict types is amicably resolved with a face-to-face meeting to attempt working through the disagreement?

The correct answer is C. Confronting. Confronting (also called problem-solving) is the conflict resolution technique that involves a direct face-to-face meeting to work through a disagreement by addressing its root cause collaboratively.

Project management concepts

Question

Which of the following conflict types is amicably resolved with a face-to-face meeting to attempt working through the disagreement?

Options

  • ASmoothing
  • BAvoiding
  • CConfronting
  • DForcing

How the community answered

(42 responses)
  • A
    2% (1)
  • B
    2% (1)
  • C
    88% (37)
  • D
    7% (3)

Why each option

Confronting (also called problem-solving) is the conflict resolution technique that involves a direct face-to-face meeting to work through a disagreement by addressing its root cause collaboratively.

ASmoothing

Smoothing involves minimizing the conflict by emphasizing areas of agreement and de-emphasizing differences, which does not require a working-through session and only provides a temporary resolution.

BAvoiding

Avoiding involves withdrawing from or postponing engagement with the conflict entirely, which is the opposite of an amicable face-to-face resolution.

CConfrontingCorrect

Confronting requires both parties to meet directly and openly address the source of the conflict in order to reach a mutually acceptable resolution. It is considered the most effective long-term conflict resolution technique because it tackles the underlying issue rather than masking or deferring it. The face-to-face, collaborative nature of confronting distinguishes it from other techniques that avoid or suppress the disagreement.

DForcing

Forcing imposes one party's position over another using authority or power, which is not amicable and does not involve collaborative problem-solving.

Concept tested: Conflict resolution techniques - confronting vs. other methods

Source: https://www.pmi.org/learning/library/conflict-management-project-managers-7242

Topics

#conflict resolution#confronting#face-to-face resolution#team management

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