A project team has failed to deliver on changes the project manager outlined on a call two weeks ago. The project team members indicate they did not remember the contents on the call. Which of the…

Defining a communications plan is a planning-phase activity that should have been completed earlier and does not immediately resolve the existing gap in team awareness.

Recording missed tasks on an issue log documents failures after they occur but does not prevent team members from forgetting future call contents.

Meeting minutes provide a written, distributable record of all decisions, action items, and schedule changes discussed during a call. Sending minutes after each call gives team members documentation they can review and reference later, directly resolving the awareness gap caused by relying on verbal communication alone.

A fishbone diagram is a root cause analysis tool used to identify contributing causes of a defect or problem, not a corrective communications action.