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PK0-004 · Question #213

Which of the following is used to perform a root cause analysis?

The correct answer is A. Ishikawa diagram. The Ishikawa diagram is the standard tool for root cause analysis, mapping potential causes across categories to a central problem or effect.

Tools and documentation

Question

Which of the following is used to perform a root cause analysis?

Exhibit

PK0-004 question #213 exhibit

Options

  • AIshikawa diagram
  • BBar chart
  • CPareto diagram
  • DScatter plot

How the community answered

(39 responses)
  • A
    87% (34)
  • B
    8% (3)
  • C
    3% (1)
  • D
    3% (1)

Why each option

The Ishikawa diagram is the standard tool for root cause analysis, mapping potential causes across categories to a central problem or effect.

AIshikawa diagramCorrect

The Ishikawa diagram, also called a fishbone or cause-and-effect diagram, is specifically designed to identify and organize the root causes of a problem by branching potential contributing factors into categories such as people, process, and environment. It visually maps the relationship between causes and a central effect, making it the primary tool for structured root cause analysis. Its categorical structure helps teams systematically explore all possible causes rather than focusing only on surface-level symptoms.

BBar chart

A bar chart displays and compares categorical data quantities and is not designed to analyze causal relationships or root causes.

CPareto diagram

A Pareto diagram applies the 80/20 rule to identify which problems occur most frequently, showing what to prioritize rather than explaining why problems occur.

DScatter plot

A scatter plot reveals correlation between two numerical variables but does not establish or map cause-and-effect relationships.

Concept tested: Root cause analysis using Ishikawa fishbone diagram

Source: https://asq.org/quality-resources/fishbone

Topics

#root cause analysis#Ishikawa diagram#fishbone diagram#quality tools

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