A PM has asked two team members to complete an important deliverable. When the PM requests a status update, it is apparent that only one team member has completed the deliverable in alignment with…

Question

Options

• AA conference call to highlight the specifications for the deliverable
• BVerbal and written instructions to highlight the specifications for the deliverable
• CAn additional face-to-face meeting to highlight the specifications of the deliverable
• DA group text message to highlight the specifications for the deliverable

• A
  5% (1)
• B
  74% (14)
• C
  16% (3)
• D
  5% (1)

Explanation

The root cause of the problem is that one team member did not complete the deliverable in alignment with specifications, indicating a communication or clarity gap at the time of assignment. Providing both verbal and written instructions (B) is the most effective approach because verbal instructions allow for real-time clarification, questions, and confirmation of understanding, while written instructions serve as a permanent, unambiguous reference that team members can consult throughout the work. This dual approach reduces the risk of misinterpretation. A conference call (A) is useful but provides only verbal/auditory communication without a written reference. An additional face-to-face meeting (C) is similarly verbal-only and adds overhead without producing a written artifact. A group text message (D) is informal, brief, and inappropriate for communicating detailed technical specifications. The combination of verbal and written communication is the gold standard for ensuring shared understanding of complex requirements.

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