In a transformational program, all projects are on track and delivering their objectives. However, stakeholders are hesitant to take on the new processes because performance in the current…

Question

Options

• AEnsure the new processes will perform better than the current processes.
• BAsk the program steering committee to endorse the new processes and current program schedule
• CMeet with stakeholders to ensure they understand that the expectations for the new processes are
• DDiscuss concerns with stakeholders and mitigate them by changing the processes that will be

• A
  3% (1)
• B
  10% (3)
• C
  16% (5)
• D
  71% (22)

Explanation

Stakeholder hesitancy in a transformational program is a real risk to benefits realization, and the program manager must address it directly. Option D is correct because it involves discussing concerns with stakeholders and then actually mitigating those concerns by modifying the processes - a collaborative, responsive approach. Option A asserts the new processes are better but does not address the stakeholders' fear or involve them in the solution. Option B seeks steering committee endorsement, which may add authority but does not resolve the underlying stakeholder concerns. Option C meets with stakeholders to set expectations, but simply explaining what to expect is not the same as addressing and mitigating their specific fears.

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