A small, regional utility closes a customer rewards program and transitions it to operations. The executive sponsor and program manager are concerned about the impact on benefits realization. The…

Question

Options

• AAsk each project manager to consolidate and file all program documentation in the corporate
• BObtain all project manager's contact information, and then have them reassigned back to their
• CAsk the program's business analyst to collect all project information and create a report.
• DEnsure that all program documents, including lessons learned, are archived in the knowledge

• A
  2% (1)
• B
  4% (2)
• C
  12% (6)
• D
  82% (40)

Explanation

During program closure, the most critical action for ensuring a successful transition and protecting future benefits realization is to archive all program documents-including lessons learned-in the knowledge repository. This preserves institutional knowledge, supports the operations team taking over, and enables future programs to benefit from what was learned. Option A (filing documentation) is incomplete without archiving for broader access. Option B (collecting contact info) is administrative and does not protect knowledge. Option C (business analyst report) is a subset of what is needed and does not constitute a full archival process.

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