You are the program manager of the OFE Program. You are working with your program team and project managers to ensure that there is consistency in the execution of the program plan. You stress that…

Quality assurance (QA) is a proactive process that audits and evaluates the processes, tools, and standards being used to ensure they are appropriate and being followed correctly. The emphasis on 'doing work correctly the first time' is the hallmark of QA - it prevents defects through process adherence rather than detecting them through inspection after completion.

Scope verification (now called Validate Scope) is the process of formally obtaining customer acceptance of completed deliverables - it confirms scope fulfillment, not process correctness.

Quality control involves inspecting and measuring the outputs or deliverables after work is completed to identify defects - it is reactive, not proactive like the scenario describes.

Process improvement is a component of quality management focused on enhancing existing processes over time, but the scenario specifically describes enforcing correct execution of the current plan, which is quality assurance.