Martha is sharing her experience of her last project as the project manager. She tells that when she presented customer a formal acceptance and sign-off document, they refused to sign, claiming that t

Regular quality inspections verify that deliverables conform to requirements throughout execution, making a final acceptance dispute far less likely by catching defects early.

Obtaining formal sign-off at major milestones creates documented intermediate agreements with the customer, providing a clear acceptance trail that reduces the risk of a late rejection.

Thoroughly documenting requirements establishes a clear, agreed-upon definition of done that both parties can reference to objectively evaluate whether the project met expectations.

Completing the project behind schedule would not prevent a customer acceptance dispute and would likely create additional contractual and stakeholder relationship problems.