PFMP · Question #732
Assume you are preparing the first portfolio risk management plan for your outsourcing company, which typically handles call centers around the world. While the company has implemented portfolio…
The correct answer is C. Provides guidance on stakeholder engagement. The portfolio management plan contains guidance on stakeholder engagement, which is directly relevant given the root cause identified: new call center managers rush operations without sufficient planning, leading to a lack of understanding among stakeholders of what success…
Question
Assume you are preparing the first portfolio risk management plan for your outsourcing company, which typically handles call centers around the world. While the company has implemented portfolio management and has a Portfolio Oversight Group, it did not previously assess risks to the portfolio itself. Instead, it assumed risks would be managed at the project level. However, numerous customer complaints have been received. The root cause is once a new call center is established, limited if any planning is done as the manager rushes to have it ready and operational as soon as possible. This has led to a lack of understanding as to what is required for the call centers to be successful. In preparing this plan, you are reviewing the portfolio management plan because it:
Options
- AContains the portfolio vision statement
- BProvides the organization's risk tolerance
- CProvides guidance on stakeholder engagement
- DIncludes the portfolio performance matrices
How the community answered
(38 responses)- A11% (4)
- B5% (2)
- C82% (31)
- D3% (1)
Explanation
The portfolio management plan contains guidance on stakeholder engagement, which is directly relevant given the root cause identified: new call center managers rush operations without sufficient planning, leading to a lack of understanding among stakeholders of what success requires. Reviewing the portfolio management plan for stakeholder engagement guidance helps shape how risks related to stakeholder communication and expectations will be managed. Option A (vision statement) resides in the strategic plan, not the portfolio management plan. Option B (risk tolerance) would be in the risk management plan itself. Option D (performance matrices) belongs in the performance management plan, not the portfolio management plan.
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