PFMP · Question #451
Following an organizational change and restructuring. One of the Portfolio Key Stakeholders got a promotion and became a director. She became less interested in your portfolio and you used to engage h
The correct answer is A. Move her to the third quadrant (high influence, low interest). When a stakeholder's interest level changes due to a role change, the stakeholder register and engagement approach must be updated to reflect their new position on the power-interest grid.
Question
Following an organizational change and restructuring. One of the Portfolio Key Stakeholders got a promotion and became a director. She became less interested in your portfolio and you used to engage her very closely. What is your best course of action in this case?
Options
- AMove her to the third quadrant (high influence, low interest)
- BEscalate the issue to the steering committee in order to solve the issue from a management
- CThis is a normal scenario in a given portfolio; you should continue work as normal
- DMeet with the stakeholder and analyze her requirements again
How the community answered
(35 responses)- A83% (29)
- B3% (1)
- C11% (4)
- D3% (1)
Why each option
When a stakeholder's interest level changes due to a role change, the stakeholder register and engagement approach must be updated to reflect their new position on the power-interest grid.
In stakeholder mapping, a director with high organizational influence but decreased interest in the portfolio should be repositioned to the high influence/low interest quadrant, commonly labeled 'keep satisfied.' This accurately reflects her current engagement profile and directs the portfolio manager to shift from close collaboration to a strategy of periodic updates and satisfaction management rather than deep involvement.
Escalating to the steering committee is not warranted because a stakeholder's natural shift in interest due to a promotion is not a governance issue requiring escalation.
Continuing work as normal ignores the required portfolio management activity of updating the stakeholder engagement approach when a stakeholder's status materially changes.
Re-analyzing requirements does not address the core issue, which is that her interest level has changed and her position on the stakeholder map must be updated to guide the new engagement strategy.
Concept tested: Stakeholder power-interest grid repositioning after role change
Source: https://www.pmi.org/pmbok-guide-standards/foundational/portfolio-management
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