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PFMP · Question #560

A major strategic change has occurred and you are managing the change at portfolio level. You are currently performing gap analysis and you receive information on a stakeholder that is extremely unhap

The correct answer is D. Perform Stakeholder Analysis. When an unhappy stakeholder is identified during gap analysis for a strategic change, the correct first response is to perform Stakeholder Analysis to understand their position and determine appropriate engagement.

Portfolio Stakeholder Engagement

Question

A major strategic change has occurred and you are managing the change at portfolio level. You are currently performing gap analysis and you receive information on a stakeholder that is extremely unhappy with how the change will be handled in your portfolio. What should be your best course of action?

Options

  • APerform prioritization analysis in order to position the change with relations to other changes
  • BCheck the Communication Strategy matrix and ignore the stakeholder if he lies in the lower
  • CEscalate the issue to steering committee before any further damage happens
  • DPerform Stakeholder Analysis

How the community answered

(28 responses)
  • A
    7% (2)
  • B
    4% (1)
  • C
    14% (4)
  • D
    75% (21)

Why each option

When an unhappy stakeholder is identified during gap analysis for a strategic change, the correct first response is to perform Stakeholder Analysis to understand their position and determine appropriate engagement.

APerform prioritization analysis in order to position the change with relations to other changes

Prioritization analysis is used to rank and sequence portfolio changes relative to one another - it does not address or resolve stakeholder dissatisfaction, which is a people and governance issue.

BCheck the Communication Strategy matrix and ignore the stakeholder if he lies in the lower

Dismissing a stakeholder based on their position in a matrix is poor governance practice; even lower-influence stakeholders can affect organizational culture, escalate concerns upward, or impede change adoption.

CEscalate the issue to steering committee before any further damage happens

Escalating immediately to the steering committee without first performing stakeholder analysis is premature - the portfolio manager should assess and understand the situation before determining whether escalation is warranted.

DPerform Stakeholder AnalysisCorrect

Stakeholder Analysis enables the portfolio manager to assess the stakeholder's level of influence, interest, and potential impact on the change initiative, as well as understand the root cause of their dissatisfaction. This structured assessment provides the information needed to design a proportionate and targeted engagement or communication response. Acting on stakeholder concerns without analysis risks misjudging their importance or the appropriate course of action.

Concept tested: Portfolio stakeholder analysis during strategic change management

Source: https://www.pmi.org/pmbok-guide-standards/foundational/standard-for-portfolio-management

Topics

#Stakeholder Management#Portfolio Stakeholder Engagement#Change Management#Portfolio Management

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