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PFMP · Question #15

The IT department of a company didn't recognize that existing infrastructure could not handle a sudden increase in users. Now the online shop of that company is down due to a successful marketing…

The correct answer is B. issue. An issue is a problem that has already occurred and is actively negatively impacting the portfolio. A risk, by contrast, is something that might happen in the future. Since the online shop is already down - the negative event has materialized - it is classified as an issue. The…

Portfolio Performance

Question

The IT department of a company didn't recognize that existing infrastructure could not handle a sudden increase in users. Now the online shop of that company is down due to a successful marketing campaign. How do you describe the current situation?

Options

  • Ablocker
  • Bissue
  • Cmissed opportunity
  • Drisk

How the community answered

(59 responses)
  • A
    15% (9)
  • B
    73% (43)
  • C
    8% (5)
  • D
    3% (2)

Explanation

An issue is a problem that has already occurred and is actively negatively impacting the portfolio. A risk, by contrast, is something that might happen in the future. Since the online shop is already down - the negative event has materialized - it is classified as an issue. The failure to recognize the infrastructure limitation beforehand was a missed risk, but the current state of the shop being down is an active issue requiring resolution.

Topics

#Issue Management#Risk Realization#Service Disruption#Operational Performance

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