A company experiences a Microsoft 365 outage that affects an entire region. You check the Service Health Dashboard and observe that the service is healthy. You need to find information in Service…

The correct answer is C. Post-Incident Review (PIR). For unplanned customer-impacting service incidents in which there was broad and noticeable impact across a large number of organizations, a preliminary Post-Incident Review (PIR) will be delivered via your Service Health Dashboard within 48 hours of incident resolution…

Submitted by lukas.cz· Mar 5, 2026Describe Microsoft 365 pricing, licensing, and support

Question

A company experiences a Microsoft 365 outage that affects an entire region. You check the Service Health Dashboard and observe that the service is healthy. You need to find information in Service Health Dashboard that describes what happened during the outage. What should you use?

Options

AMessage Center
Bincident closure summary
CPost-Incident Review (PIR)
Dservice request

How the community answered

(46 responses)

A
13% (6)
B
2% (1)
C
78% (36)
D
7% (3)

Explanation

For unplanned customer-impacting service incidents in which there was broad and noticeable impact across a large number of organizations, a preliminary Post-Incident Review (PIR) will be delivered via your Service Health Dashboard within 48 hours of incident resolution, followed by a final PIR within five business days. https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service- description/service-health-and-continuity

Topics

#Service Health Dashboard#Post-Incident Review#service outage#PIR

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