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Microsoft

MS-900 · Question #113

You are the Office 365 administrator for a company. You encounter a problem in your tenant. You launch the Microsoft 365 admin center and select Create a new service request. You need to get help…

The correct answer is B. Request a Microsoft service technician to contact you by using email. C. Use the query text box to type information about your problem and receive links to help D. Schedule a time for a Microsoft service technician to call you. When creating a service request in the Microsoft 365 admin center, administrators have several support contact options available. Understanding which support channels are accessible directly through the admin center is essential for efficiently resolving tenant issues.

Submitted by packet_pusher· Mar 5, 2026Describe Microsoft 365 pricing, licensing, and support

Question

You are the Office 365 administrator for a company. You encounter a problem in your tenant. You launch the Microsoft 365 admin center and select Create a new service request. You need to get help resolving your problem through the admin center. Which three actions can you perform from the admin center? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Options

  • AReceive a Microsoft technical support phone number to speak with a Microsoft support
  • BRequest a Microsoft service technician to contact you by using email.
  • CUse the query text box to type information about your problem and receive links to help
  • DSchedule a time for a Microsoft service technician to call you.
  • EChat with a live Microsoft service engineer.

How the community answered

(53 responses)
  • A
    6% (3)
  • B
    83% (44)
  • E
    11% (6)

Why each option

When creating a service request in the Microsoft 365 admin center, administrators have several support contact options available. Understanding which support channels are accessible directly through the admin center is essential for efficiently resolving tenant issues.

AReceive a Microsoft technical support phone number to speak with a Microsoft support

The Microsoft 365 admin center does not provide a direct Microsoft technical support phone number for administrators to call; instead, Microsoft initiates outbound contact through scheduled callbacks rather than publishing inbound support numbers.

BRequest a Microsoft service technician to contact you by using email.Correct

The Microsoft 365 admin center allows administrators to submit a service request and request that a Microsoft support technician contact them via email, providing an asynchronous communication channel for non-urgent issues.

CUse the query text box to type information about your problem and receive links to helpCorrect

The admin center includes a query text box where administrators can describe their problem and receive AI-assisted suggestions, links to relevant documentation, and help articles before escalating to a live agent.

DSchedule a time for a Microsoft service technician to call you.Correct

The admin center provides a callback scheduling feature that allows administrators to select a specific time for a Microsoft support technician to call them, ensuring minimal disruption to business operations.

EChat with a live Microsoft service engineer.

Live chat with a Microsoft service engineer is not one of the three support options available when creating a new service request through the Microsoft 365 admin center, as the available contact options are limited to email contact, virtual agent assistance, and scheduled callbacks.

Concept tested: Microsoft 365 admin center service request support options

Source: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide

Topics

#service request#Microsoft support#admin center#support options

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