A company has a Microsoft 365 subscription that includes Office apps. A user has identified a new issue while working with an app. When the user attempts to create a support request, the following…

The correct answer is C. The user account is not a member of the global admin role. If you get a message in the admin center telling you that you don't have permissions to edit a setting or page, it's because you are assigned a role that doesn't have that permission. https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/about-admin-roles?view=o365-

Submitted by kim_seoul· Mar 5, 2026Describe Microsoft 365 pricing, licensing, and support

Question

A company has a Microsoft 365 subscription that includes Office apps. A user has identified a new issue while working with an app. When the user attempts to create a support request, the following message displays: You need to determine the cause of the error message. What is the cause?

Options

AThe user account is disabled.
BThe user does not have a license assigned for the app.
CThe user account is not a member of the global admin role.
DThe company does not have Premier support.

How the community answered

(32 responses)

A
6% (2)
C
91% (29)
D
3% (1)

Explanation

If you get a message in the admin center telling you that you don't have permissions to edit a setting or page, it's because you are assigned a role that doesn't have that permission. https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/about-admin-roles?view=o365-

Topics

#Microsoft 365 support#admin roles#global admin#user permissions

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