You are a Microsoft 365 administrator for a company. You use products that are in private preview, public preview, or general availability (GA). You need to determine at which phases you can receive s

Private preview and public preview features are explicitly excluded from standard support channels like the Microsoft 365 admin center, as they are provided 'as-is' for testing and feedback.

Private preview features are not covered by standard support services through the Microsoft 365 admin center.

Microsoft provides full support through standard channels, such as the Microsoft 365 admin center, only for products and features that are in General Availability (GA). Features in GA are considered stable and ready for production use, with committed service level agreements and full support services.

Public preview features are not covered by standard support services through the Microsoft 365 admin center.

Neither public preview nor private preview features receive standard support through the Microsoft 365 admin center; only GA products are fully supported.